At HANKO Studio, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website www.studio.hanko.lu, book our services, or purchase products from our fine art print store.

By using our website or submitting your information, you agree to the practices described in this policy.

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1. Who We Are

Company name: HANKO SÀRL
Address: 10A, Riesenhafferwee, L-8811 Bilsdorf, Luxembourg
Email: info@hanko.lu
Website: www.studio.hanko.lu

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2. Personal Data We Collect

When you place an order with us, we collect the following categories of personal data:

• Contact information (name, email, phone number, address)
• Billing and shipping information
• Order history and transaction data
• Communication data (emails or messages you send us)

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3. How We Use Your Data

We use your personal data for the following purposes:

• To process bookings, orders, and payments
• To provide and deliver our services
• To respond to your inquiries or requests
• To send important service or transaction-related updates
• For internal record-keeping and accounting purposes
• With your explicit consent, to send promotional emails (e.g., about new prints or offers)

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4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Performance of a contract (e.g., when you book a service or make a purchase)
• Legal obligations (e.g., invoicing, accounting, and tax records)
• Legitimate interest (e.g., improving services, customer support)
• Consent (e.g., marketing communications)

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5. Data Sharing and Disclosure

We do not sell or rent your data. We may share it with:

• Payment processors and shipping providers
• Legal or tax authorities, only if legally required
• Service providers or subcontractors (e.g., payment processors), solely for project or order fulfillment

All third parties are required to comply with GDPR and ensure the protection of your data.

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6. Cookies and Tracking

Our website uses cookies to:

• Ensure website functionality
• Improve your browsing experience

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7. Data Retention

• Personal and order data: retained for up to 10 years for legal and accounting reasons
• Project files and source materials: retained for up to 12 months after delivery, unless otherwise agreed
• Newsletter data: retained until you unsubscribe

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8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request data deletion (where legally permissible)
• Restrict or object to data processing
• Withdraw your consent at any time
• Lodge a complaint with the Commission nationale pour la protection des données (CNPD) in Luxembourg

To exercise your rights, contact us at info@hanko.lu.

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9. Data Security

We implement technical and organizational measures to safeguard your data, including:

• Secure HTTPS connection
• Strong passwords and account controls
• Limiting access to authorized personnel only
• Regular data backups and software updates

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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11. Contact

If you have questions about this Privacy Policy or your personal data, please contact us:

• Email: info@hanko.lu
• Address: 10A, Riesenhafferwee, L-8811 Bilsdorf, Luxembourg
• Phone/WhatsApp: +352 621 574 751