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Frequently Asked Questions

Print sizes, print types and mounting information

Our fine art prints are offered in three standard sizes, each available in both landscape and portrait orientations:

Landscape: 30 × 20 cm | 45 × 30 cm | 75 × 50 cm
Portrait: 20 × 30 cm | 30 × 45 cm | 50 × 75 cm

Additional sizes available upon request.

Frames with passe-partout – outer dimensions

Please note that the outer dimensions of the framed prints (including the passe-partout and frame) are larger than the print size itself:

30 × 20 cm print → 43.7 × 33.7 cm framed
45 × 30 cm print → 58.7 × 43.7 cm framed
75 × 50 cm print → 88.7 × 63.7 cm framed

Print types

Our fine art prints are available in three elegant formats: canvas, aluminium, and framed with passe-partout. Looking for a different presentation? Feel free to contact us for custom options.

Canvas print

Printed on a natural, fine 260 g/m² canvas blend (35 % cotton, 65 % polyester) using high-end latex inks at 300 dpi. Each piece is hand-stretched over a solid 2 cm real-wood frame, delivering vibrant colours and crisp detail.

Aluminium print

Each image is UV-direct printed onto a 3 mm aluminium composite panel with a sleek matte finish, featuring a black core and straight-cut edges. Lightweight yet rigid, it’s weatherproof (-50 °C to 80 °C) and perfect even for damp spaces.

HANKO Studio - Print type - Frame with passe-partout

Framed fine art print (with passe-partout & acrylic glass)

A timeless presentation featuring a wooden frame, elegant passe-partout, and unbreakable acrylic glass. Printed on luxurious Hahnemühle Fine Art Pearl paper, this option brings gallery-quality sophistication to your space.

Mounting and installation

Each print arrives ready to hang with integrated mounting hardware. Please note that wall screws or nails are not included. If you would like professional installation, don’t hesitate to contact us for a personalized quote.

Digital file purchase and licensing

High-resolution digital versions of our fine art images are also available for purchase.

Dimensions: 2400 × 1600 px
File format: JPG
Recommended use: Ideal for websites, digital presentations, screen wallpapers, and small-scale prints.
Delivery: Files are delivered via a download link immediately after purchase.

License and usage rights

Your purchase includes a commercial use license. This allows you to use the image for:

Websites and blogs
Social media content and marketing
Digital advertising
Printed materials promoting your business

Prohibited uses

The following uses are strictly forbidden:

Reselling the image in any format (digital or physical), including but not limited to posters, prints, merchandise, stock libraries, or templates
Sharing or distributing the file to any third party, whether free of charge or for profit

Violations of these terms may result in legal action. If you require an extended license—for example, for use in merchandise, mass production, or resale—please contact us directly.

Shipping and pickup information

Delivery times:

Luxembourg: orders are delivered within 12–18 days.
European Union: orders are delivered within 18–22 days.
Outside the EU: we currently do not offer direct international shipping. If you reside outside the EU, please contact us to explore alternative options.

Shipping fees:

Luxembourg: free shipping
Other EU countries: €14.95 flat rate

Local pickup:

You may also choose to pick up your order at our workshop in Bilsdorf. To do so, select the “Pickup” option during checkout. We’ll notify you by email as soon as your order is ready for collection.

Returns and refunds

If you’re not completely satisfied with your order, you can request a refund within 30 days of delivery by contacting us via email. We’ll provide clear, step-by-step instructions for the return process. Once we receive the item, your refund will typically be processed within 3 business days.

Payment options

We accept payments via credit card, PayPal and bank transfer. Please note that for bank transfers, your order will only be processed once the payment has been received.

For customers outside Luxembourg:

If you have a valid EU VAT number, you may be eligible for a tax-exempt purchase. Simply enter your VAT number in the dedicated field at checkout—our system will automatically apply the exemption.

Customer service

You can contact our customer service team via email, phone, or WhatsApp. Our office hours are Monday to Friday, 8:00 AM to 5:00 PM. We typically respond within 12 hours.

Newsletters

Subscribe to our newsletter to get the latest updates on new prints, exclusive promotions, and special offers. Sign up now and receive a €10 voucher as a welcome gift!

If you wish to unsubscribe, simply send an email with “UNSUBSCRIBE” to info@hanko.lu.

Custom photography services

Can’t find a print that suits your taste? We offer custom photography services in Luxembourg tailored to your needs—whether it’s a specific location, your home, office building, or any special subject. Contact us for a personalized quote. We also provide a range of other photography services, including event coverage, professional corporate portraits and more.

Didn’t find what you need? Just reach out via email, WhatsApp, or give us a call — we’ll be happy to assist you!